Who receives the free Stretch Goal scenarios?
There are currently five free scenarios. PDFs of all bonus scenarios go to backers at pledge levels $45+. So if you're backing for a physical rulebook, then you'll receive these rulebooks. If you're backing for PDF rewards, then you can consider the $50 HELLYWOOD MICROFICHE. Backers at pledge levels $100+ will receive the bonus scenarios as a printed book. Backers at the VIRTUOSO VO level will receive a premium leatherette edition to match the other books. Last updated: Thu, Jun 23 2016 1:40 pm EDT
Who receives the wall map of Heaven Harbor?
All backers at pledge levels $25+ receive a PDF of the map, while any pledge level that includes a physical copy of the rulebook now also comes with a printed poster map. Last updated: Thu, Jun 23 2016 1:39 pm EDT
Who receives the Leo Bruiser's Files?
This product is 64 pages of player handouts for use with Justice of Angels. If your pledge level includes a PDF of JoA, then you'll receive a PDF of the handouts. If your pledge level includes a physical copy of JoA, then you'll receive printed handouts. Last updated: Thu, Jun 23 2016 1:43 pm EDT
Who receives the Hellywoodians PDF?
All backers at pledge levels $25+ receive this PDF of NPCs with illustrations based on backers who support this project and the project by John Doe Editions. Last updated: Thu, Jun 23 2016 1:38 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my pledge will be shipped, charged or locked down?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.